Please make advance reservations via telephone or book online to assure room availability.
A deposit is required to obtain a confirmed reservation. Please read the cancellation policy before making a reservation request.
Room Rates may change without notice and may vary for special events except for confirmed reservation (deposits taken).
Occupancy:
Normal occupancy is two people per room. Any additional person will be charged extra, and Children above 9yrs will be charged as adults, children between 4yrs – 9yrs as Child Rate and Children under 4yrs are complimentary. Number of complimentary children per room is 2(maximum) accompanying minimum 2 Adults
Deposit :
A deposit equal to a minimum of one night’s room rate, or 50% of the entire stay’s whichever is more is required to confirm your room reservation. We accept Visa and MasterCard. For alternate arrangements, please contact the Hotel at +91-2168 240321
Group bookings of four or more rooms requires a 14 day cancellation notice for the return of the deposit.
Cancellation and Early Checkout Policy:
If your plans have changed, please inform within the following guidelines for a refund of your deposit. If the cancellation does not meet the guidelines, the deposit will be retained.
For early checkout, you are responsible for the entire reservation and will be charged for the complete reservation days, and it cannot be re booked. In case you have not understood the hotel policies, please contact the hotel for clarification.
Please note a multiple room reservation is added together for the total of “reserved nights”. For example, two rooms reserved for four nights would be 8 reserved nights. For this example, the 8 reserved night’s cancellation period is 14 days.
Refund Policy:
In case of cancelation of booking 72 hours prior to arrival no cancellation charges apply. After which complete package charges / retention will be applicable
The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.
In case a reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.
Check In :
Normal check in time is 12 Noon & Check-out is at 10:00 a.m.
Early check-in and check-out is possible on availability only available by prior arrangement only. Each is subject to an additional charges as per Hotel terms.
Modifications:
We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request. Modifications made less than 7 days before original arrival date may be liable for the fees as a result of the late modification charges as per Hotel terms.
Non-arrival to the Hotel:
If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation / package.
If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.
Shorten Stay :
Shorten stay is subject to whole period charge whether or not you stay the whole period.
If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.
Special Request :
Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.
In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.
Voucher :
At the time the reservation is confirmed, we issue a confirmation number and voucher that you can print out.
It is very important to present the confirmation voucher to the hotel upon arrival. Failure to produce the confirmation at check-in may result in the hotel not honoring your reservation or failing to trace the record.
Payment Security :
It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by the latest security technology. Upon checkout, your credit card information is directly transferred to the bank and securely tested.
Policy Modifications
Hotel Malas may update its Refund and Cancellation Policy from time to time without prior notice and posted on the website.
If you have any questions or concerns about the Refund and Cancellation Policy , please get in touch with us at mail@hotelmalas.com