COVID19 practices by Hotel Malas

Update Regarding Coronavirus

Stay with peace of mind as properties begin to reopen and the world begins to travel again.

We at Hotel Malas, would like to introduce you to some of the measures we are taking to safeguard the health and wellbeing of our guests & employees

We adhere to all the recommended practices by FHRAI / WHO & Govt. Authorities. Regular training, learning and implementation is practiced periodically to ensure we are up to date with the latest protocols & guidelines.

We take numerous precautions to ensure safety our guests & employees and would like to highlight some of them below:


  • On arrival at the hotel, the luggage of the guests will be sanitized and they will also be encouraged to sanitize theirs hands before proceeding with any of the check-in formalities.
  • On arrival the body temperature of the guests will also be checked via an infrared thermometer and oxygen levels shall be checked via an oximeter.
  • The team at the Front Desk will be required to wear masks and gloves and will be required to sanitize their hands regularly.
  • All guests will be required to provide a Medical Fitness Certificate that is less than 48 hours old & sign an undertaking stating that they, and all members of their party are healthy. A travel history document shall be required stating a list of all places they have visited in the past 15 days.
  • As per Govt. of Maharashtra orders guests over the age of 65 years and below 10 years shall not be allowed to stay at the hotel.

Escort to the Room

  • Keys will be sanitized before being handed over to the guest.
  • The bellboy will hand over the luggage to the guest at the door, and will not enter the room.

In the Room:

  • The rooms would be sanitized post check-out and all unused amenities will be discarded. Special attention will be given to common touch points like door handles, telephones, furniture etc.
  • The bed and bath linen will be washed in hot water at over 50 degrees Celsius with appropriate chemicals, to effectively sterilize them, and will be stored, where they would remain untouched.
  • We will be removing non necessary amenities like toiletries from the rooms in order to reduce risk of transmission. However, they will be provided on request.
  • Room-service menus have been replaced with Digital QR Menus. Anything else that guests may require, can be ordered through In-Room Dining. This menu can also be sent to you electronically if you wish.

In the Bathroom:

  • All bathroom fixtures, fittings and walls will be thoroughly cleaned and disinfected after every check out.

In the Restaurant:

  • Sanitizers will be placed at the entrance to the restaurant, and guests would be encouraged to use these.
  • The seating has been modified, to adhere to social distancing guidelines.
  • Our stewards would be required to wear masks and gloves.
  • Everything would be brought in, fresh from the pantry, which would be sanitized.
  • We encourage our guests to opt for dining in the restaurant where adequate sanitization measures are taken care of. However, in case of any difficulties in-room service shall be provided.
  • There will be a set menu for the day. Electronic menus would be used.

In the Hotel:

  • Notices will be placed in the hotel to let guests know about the areas that have been sanitized.
  • These notices will also indicate the precautions that guests are required to take, for their well-being, for the duration of their stay.
  • Misting machines will be in place, to spray areas which cannot be mopped, like the parking lot, and the hotel grounds.
  • Our employees will also abide by social distancing guidelines. Their temperature will be checked when they come into work. Any employee found to be unwell, will be taken immediately to the local health-care facility.
  • Our teams are regularly being trained on personal hygiene, hand-washing, sanitizing, and respiratory etiquette. They will be briefed on taking precautions to keep themselves and others around them safe in the hotels.
  • They are being updated on new directives relayed by the government, and are also being trained to identify guests and/or other employees who may display signs of illness.
  • We are regularly modifying our guest service protocols, to abide by the guidelines set by the Government and WHO.

Abiding by the set guidelines, should ensure that our guests and employees emerge unscathed from this pandemic.